Scope
This policy applies to all processes, activities, and services related to the provision of Contact Center services, ensuring quality, information security, and compliance with legal, regulatory, and contractual requirements. It includes operations performed at our facilities and remotely, encompassing clients, employees, and business partners. The policy is designed to protect information, meet the needs of stakeholders, and promote continuous improvement in all areas involved.

Aim

The objective of this policy is to establish a comprehensive framework to protect the confidentiality, integrity and availability of information at CANTEC, ensuring compliance with legal, regulatory and contractual requirements related to information security.

GENERAL INFORMATION SECURITY POLICY

At CANTEC, we are committed to providing high-quality Contact Center services, ensuring compliance with the requirements and controls established by our Integrated Management System. Our primary objective is to provide a suitable service that protects confidential information and ensures the integrity, availability, and confidentiality of data belonging to our clients, employees, and business partners.

We continuously strive to meet our customers' needs, promoting the ongoing improvement of our processes and contributing to the well-being and quality of life of our employees. This commitment is based on industry best practices and the effective implementation of applicable safety controls, ensuring the trust and satisfaction of all stakeholders.